Introducing the Enterprise IT Copilot

Experience how predictive and generative AI can resolve issues faster, deliver superior experience, and improve performance.

IT spotlight copilot
SymphonyAI Recognized in 2024 Gartner® Magic Quadrant™ for AI Applications in IT Service Management
SymphonyAI’s generative and predictive AI-based Apex Enterprise IT Copilot accelerates problem resolution, boosts agent productivity, and elevates customer satisfaction with on-demand, contextual information and support for multiple roles: end users, analysts, and IT leaders.

Apex platform

Redefine enterprise service management with AI

The Apex platform delivers responsive, effective, and efficient ITSM/ESM capabilities with a lightweight architecture to roll out new services and resolve requests up to 50% faster using generative AI.

End User Copilot

Help employees self-serve by automating high-frequency tasks and providing relevant knowledge articles such as password reset, shared folder access, guest Wi-Fi access, and more.

Analyst Copilot

Assist technical team members in managing and resolving issues with work prioritization, operational intelligence, and targeted knowledge articles.

rapid application rollout screenshot

IT Leadership Copliot

Help executives with real-time insights that identify trends and patterns and easily digested information to make data-driven decisions. The copilot smooths major incident and crisis management, while providing real-time trends predictions and operational insights.

A practical guide to enterprise service management

Discover the key to unlocking your organization’s digital potential. Explore our white paper for actionable insights and strategies.

Customer testimonial

Roy Atkinson, principal advisor and CEO, Clifton Butterfield, LLC.

“The power of Generative AI and these role-based Copilots is unmistakable, putting power where it’s needed and saving time and effort for all the roles. For end-users—the consumers of IT services—this combination means rapid access to self-help and better help from analysts when needed. For IT leaders, it means better information that arrives faster, enabling improved decision-making. From individual end-users to the enterprise, the combination of GenAI and Copilots will bring gains in performance and accuracy. SymphonyAI Copilot exemplifies the ease of use and business value of these groundbreaking tools, bringing increased accuracy, velocity, and understanding to employees and business leaders. IT Asset Management (ITAM) and IT Service Management (ITSM) can benefit from the insights and time-saving capabilities of SymphonyAI Copilot.”

Upcoming events and webinars

 
11.17.2024 Industry event

Service Management World

Icon Svg
 
11.19.2024 Industry event

Reimagining Employee Services with AI-Powered Copilots

Icon Svg
 
11.27.2024 Webinar

How to Use Automation, Workflows, and AI to Power Your Connected World

Icon Svg

Related resources

 
thumbnail
Webinar The Surprising Connection Between Observability, Service Management, and Workflow Automation
Read now
 
thumbnail
Analyst report 2024 Gartner® Magic Quadrant™ for AI Applications in IT Service Management
Read now
 
thumbnail
Webinar What you really need to know before you invest in a copilot for IT
Read now
 
thumbnail
Case study Maruti Suzuki puts its productivity in top gear with SymphonyAI
Read now
 
thumbnail
Case study Global business process management leader HGS counts on SymphonyAI IT service management for resource optimization
Read now