Unified service portal
A single service portal ends the complexity of multiple IT sites and interfaces, making it easy for end users to get all their service issues addressed. By consolidating the user’s service needs into one place, users can find what they need quickly and easily.
Empower self-service
Employees want to be able to get answers and help when and how they need them. Reduce call deflection and improve service experience by empowering users with a self-service experience enhanced by AI and automation.
Improved productivity
Deliver better outcomes and improved enterprise productivity by digitizing work processes with the power of AI. Streamline and automate the workflows, provide faster resolution, make the experience simple and more intuitive.
Easy administration
Don’t wait weeks and months to launch new services. Roll out services and workflows at lightning speed with just a few drag and drops using our Design Studio. Leverage over 50 built-in modern controls to build forms, workflows, business rules and SLAs of any complexity. Create inspirational designs with the Service Portal Designer.
24/7 Omnichannel service desk experience
Deliver always on, natural language service experience to your users with the AI-powered SymphonyAI Digital Agent. The intelligence of AI, auto-resolve capabilities, multichannel support, and advanced natural language understanding make the SymphonyAI Digital Agent a powerful tool for all your users.
Automate repetitive tasks
Accelerate business value with service automation. Automate service processes to scale faster than ever. Work smarter, not harder.
Unified service portal
A single service portal ends the complexity of multiple IT sites and interfaces, making it easy for end users to get all their service issues addressed. By consolidating the user’s service needs into one place, users can find what they need quickly and easily.
Empower self-service
Employees want to be able to get answers and help when and how they need them. Reduce call deflection and improve service experience by empowering users with a self-service experience enhanced by AI and automation.
Improved productivity
Deliver better outcomes and improved enterprise productivity by digitizing work processes with the power of AI. Streamline and automate the workflows, provide faster resolution, make the experience simple and more intuitive.
Easy administration
Don’t wait weeks and months to launch new services. Roll out services and workflows at lightning speed with just a few drag and drops using our Design Studio. Leverage over 50 built-in modern controls to build forms, workflows, business rules and SLAs of any complexity. Create inspirational designs with the Service Portal Designer.
24/7 Omnichannel service desk experience
Deliver always on, natural language service experience to your users with the AI-powered SymphonyAI Digital Agent. The intelligence of AI, auto-resolve capabilities, multichannel support, and advanced natural language understanding make the SymphonyAI Digital Agent a powerful tool for all your users.
Automate repetitive tasks
Accelerate business value with service automation. Automate service processes to scale faster than ever. Work smarter, not harder.
Key ITSM capabilities
Features
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Business Rule
Automate mundane tasks using Business Rules.
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Automated Notifications
Streamline communication with Automated Notifications.
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Knowledge Articles
Effectively craft and maintain a complete repository of knowledge.
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Role Templates
Secure and customize access environments and safeguard sensitive information.
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SLA Policies
Create and customize SLA Policies based on the requirement.
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Workflows
Effortlessly craft diverse ITSM workflows seamlessly allowing for customization and management through an intuitive graphical interface.
Explore all SymphonyAI IT/ESM products
Maximize your ROI on enterprise IT assets. Gain complete control and visibility of your hardware assets and software licenses and enforce compliance.
Turn every conversation into an exceptional experience. Resolve issues faster, improve productivity, and save costs with the power of AI.
Accelerate business value with automation. Automate service processes to scale faster than ever. Work smarter not harder.