Enterprise IT - ITSM/ITAM

Multi-Tenant

Leverage department wise assistance with multi-tenant support.

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Multi-Tenant

Overview

Reduced Ambiguity, Personalized and tailored responses, Enriched user satisfaction.

Provide a personalized and secure chatbot solution by adapting to the unique requirements and preferences of multiple tenants.

Benefits

Efficiency

Manage single digital agent for different clients or departments.

Scalability

Facilitate the seamless inclusion of new clients or departments. 

Cost Saving

Minimize infrastructure costs & provide tailored customer experience. 

Isolation

Prevent unauthorized access to information between tenants.

Use cases

Scenario:  

The current Chatbot lacks department-specific IT support, resulting in a generic approach that doesn’t cater to the unique needs of individual departments.

Approach:  

  • Activate multi-tenant feature on Digital Agent and configure the department specific flows.
  • The Digital Agent smartly helps you to choose or automatically picks the department based on the interactions.
  • This empowers Digital agent fulfil the conversations related to respective department.
Two professional women, one Black and one Caucasian, intently reviewing data on a tablet in a modern office.

Scenario:  

The digital agent currently can’t customize responses for HR or Facilities, requiring an upgrade to provide tailored support for each department.

Approach:  

  • Activate multi-tenant feature on Digital Agent and configure the responses for HR & Facilities (departments) separately. 
  • Create specific conversation flows and knowledge bases for each department, ensuring customized support.
  • This ensures tailored responses to respective users across departments.
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Scenario:  

The current digital assistant faces difficulties in adjusting to diverse global queries, encountering issues with diverse local IT setups and policies. There is a demand for a centralized digital agent with the ability to transfer queries to live agents, providing customized support to address these challenges.

Approach:  

  • Activate multi-tenant feature on Digital Agent to provide tailored support for various global locations.
  • Utilize the Q&A module and conversational studio to set up location-specific knowledge base articles and conversation flows, ensuring adaptability to local IT contexts.
  • Leverage live agent transfer functionality to further enhance support, seamlessly connecting users to live agents who can provide tailored responses specific to their location.

Related resources