Conversational Flows
Design how the digital agent should converse.
Overview
Organized sequence of interactions.
Craft sequences of interactions that the agent adheres to while engaging with users, with the help of nodes or stages, with each node representing a distinct juncture in the conversation.
Benefits
Consistency
Ensure that information & responses are consistent & accurate.
Scalability
Handle a large volume of user interactions without increasing manpower.
Personalization
Personalize interactions to offer tailored responses.
Engagement
Make interactions more interesting & informative.
Use cases
Related resources
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Case study
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Data sheet
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