Enterprise IT - ITSM/ITAM

Link Assets With Records

Gain visibility by linking assets with records.

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Link assets with records

Overview

Enhanced visibility, streamlined processes, and improved decision-making.

Gain enhanced visibility, streamlined processes, and improved decision-making capabilities, all within a unified asset management framework by linking between assets and relevant records, such as incidents, service requests, and problem records.

Benefits

Visibility

Gain a holistic view of asset-related activities like incidents or requests

Efficiency

Enable accurate and faster troubleshooting & reduce downtime.

Accountability

Establish a clear chain of responsibility by linking assets to records. 

Compliance

Trace compliance-related actions and incidents linked to assets.

Use cases

Scenario:  

A growing organization aims to streamline asset management by enabling linking of assets to the relevant records, facilitating fundamental tracking &  accountability.

Approach:  

  • Configure the asset management system to support the linking of assets with other module records across applications. 
  • When an incident or request is logged for a user, analyst can link the user asset with corresponding records. 
  • This improves tracking, accountability, and overall efficiency.

Scenario:  

Frequent server failures hamper application performance, reducing productivity, and complicating past action tracking for better RCA.

Approach:  

  • Implement linking functionality for the assets in the asset management application. 
  • Allow analysts to associate records with assets.
  • The linked records serve as a repository, supporting thorough RCA to prevent problem recurrence.

Scenario:  

Support teams face challenges in swiftly identifying affected assets historical incident associations, hindering fast and precise troubleshooting processes.

Approach:  

  • Enable easy linking of records to the associated assets. 
  • Enable support teams to easily link specific incidents, requests, or problem records to the corresponding asset.

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