Industry Solutions
Empowering Global Capability Centers and Shared Services for Global Success
Unlock the potential of your Global Capability Center (GCC) or Shared Services Center through Generative AI and Predictive AI
SymphonyAI understands the key GCC priorities
Different Shared Services and GCCs roles have different priorities.
SymphonyAI understands these needs, offering technology-based capabilities that help with a broad spectrum of GCC strategic priorities and operational ambitions. The SymphonyAI APEX Platform assists with:
• Driving business value
• Cost efficiency
• Process optimization
• Reducing risk
• Improving experiences
• Developing capabilities
How the SymphonyAI APEX Platform helps
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Service and asset management
Unified service and asset management powered by AI and automation
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Service automation
A portfolio of automation capabilities that saves time, effort, and cost
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Enterprise workflows
Streamline operations with low-code/no-code capabilities and AI-powered intelligence
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Gen AI Copilots
Augment employee capabilities and business processes with Generative AI
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Control and compliance
A range of compliance-led asset management capabilities that streamline operations
Capabilities
The low-code/no-code capabilities enable IT or business teams to swiftly launch and manage services. This results in reduced TCO, quicker ROI, and rapid adoption of modern AI technologies. The unified platform streamlines enterprise workflows, optimizing business processes across various departments and their interactions with external parties.
The SymphonyAI APEX Platform offers compliance-led asset management for Site Lead and Operation Head needs in tracking, lifecycle management, compliance, cost, and reporting. Benefits include a 20% increase in maintenance productivity, 19% reduction in inventory costs, and 17% decrease in maintenance and repair costs.
The SymphonyAI APEX Platform offers automation capabilities like automated service request fulfillment, incident remediation, self-service automation, task execution, and digital agents. Benefits include 65% automation of service requests, 50% faster request resolution, and 2x increased operational efficiency.
The SymphonyAI APEX Platform leverages Generative AI Copilot capabilities to deliver enhanced self-service support, improved staff productivity, better workflow efficiency, faster resolutions with automated ticketing, personalized employee experiences, increased knowledge management efficiency, insights-driven decision-making, and improved governance.
