The ITIL 4 service catalog management practice is perhaps the most cloud-compatible of all the ITIL management practices, and leading cloud service providers already have an ITIL 4 compatible solution ready to use!
This “service catalog management in the cloud” blog is part of a series that looks at a number of the ITIL 4 management practices and how they apply to the cloud delivery model (in terms of both service delivery and support).
First, I’ll recap the ITIL 4 service catalog management practice and then explain how it applies to cloud. Before recommending additional ITSM activities for organizations that currently, or plan to, use cloud such that you can improve the quality of your IT service delivery and support and the resulting business outcomes.
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