Enterprise IT - ITSM/ITAM

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Overview

Reduced dependency, Promote better user experience

Be it answering questions, providing support, or offering information, the digital agent is always on hand to cater to user needs, enhancing convenience and responsiveness in a world where instant assistance is highly valued.

Benefits

Efficiency

Handle routine inquiries & tasks without human intervention.

Consistency

Ensure all users receive the same level of support & information.

Cost Saving

Reduce the need for full-time human support during off-hours.

Experience

Enhance customer satisfaction by assisting them when they want.

Use cases

Sanctions risk - a new generation of screening capabilities

Scenario:  

An organization aims to enable its digital agent to help employees to get access to their general enquiries such as holiday calendar, leave policy etc., beyond the operational hours of the HR service desk.

Approach:  

  • Launch digital agent on web and collaboration platforms like Teams/Slack/Google Chat for easy employee access.
  • Create a knowledge base covering holiday calendar, leave policies, and general HR, Facility, & Information security policies.
  • Maintain regular updates of the knowledge base with the latest policies and information.
sensaai for sanctions

Scenario:  

An organization aims to enable its digital agent to help employees to get help on their VPN Access outside the regular business hours.

Approach:  

  • Integrate VPN knowledge base for speedy resolution of client-based issues.
  • Automate VPN access requests, processing them without human intervention upon necessary approvals.
  • Ensure 24/7 availability of the digital agent for real-time incident updates and user assistance.
netreveal payment fraud solution

Scenario:  

An organization aims to enable its digital agent to help employees to get help software installation outside the regular business hours.*This may need additional integrations with the software deployment units etc.,

Approach:  

  • Empower Digital Agent for 24/7 service requests, providing users with self-deployment knowledge for softwares like 7zip.
  • Activate deployment APIs through Service or Custom Automation solutions upon approval of service requests.
  • Rollout the feature with select internal users, verify, then deploy to all users. Maintain an updated software catalog.

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